In making the announcement, David Medvedeff, PharmD, MBA, CEO of Avatar said, “The hallmark of exceptional service to patients is to consistently meet or exceed their expectations — not always an easy task. Daviess Community Hospital has demonstrated that it exceeds its patients’ expectations in a tangible and measurable manner. As a winner of Avatar’s Exceeding Patient Expectations Award, I congratulate DCH for its continued and impressive efforts to put patients first.”

In accepting the award, Gary G. Kendrick, CEO of Daviess Community Hospital said, “The award recognizes the work of our hospital and clinic staffs in making a difference in the lives of our patients and their families. Their efforts and the results from our patient surveys were measured and compared to what our patients expect from their health care provider. We consistently exceeded the expectations of the patients we served and those measurements resulted in this award.”

“At DCH, we remain committed to providing the type of care that exceeds our patients’ expectations. We are focused on making a difference in their lives,” said Kendrick.

Daviess Community Hospital operates an 80-bed hospital in Washington that includes acute care, OB, intensive care, acute rehabilitation, and behavioral health. The facility also owns and operates medical clinics in Loogootee, Odon, Petersburg, and Washington, including a walk-in Quick Care Clinic that opened in 2008.

The hospital’s satisfaction survey is provided through Avatar International, a research and consulting group based in Orlando, Florida. They specialize in surveys and strategies to transform information into significant improvement for the healthcare industry. They have been providing quality improvement training and consulting services for over twenty years, working with clients in all sectors of the economy: healthcare, government, communications, manufacturing, banking, hospitality as well as other industries. Within healthcare, Avatar serves hospitals nationally including small community hospitals, academic medical centers, large regional medical centers, integrated healthcare systems, long-term care and behavioral health organizations.

Daviess Community Hospital recently celebrated their award for organization-wide customer service efforts. Left to right are Tom Sumner, Materials Management Director; Amy Pfoff, Rehabilitation Services Director; Brad Hardcastle, CFO; Richard Pea, Human Resources Director, Gary G. Kendrick, CEO; Steve Dayton, Patient Advocate, and Shirley Yoder, Director of Surgical Services.